You can create an account in 4 easy steps ;
Step 1: Click on Sign Up at the top right of the page header.
Step 2: Select the option that represents you.
Step 2: Fill out your information in the Create an Account section and follow the steps.
Step 3: Click the submit, create a profile or register button once you are done filling out the form.

Yes, you need to create an account on the 9ja Kitchen App (9k) or website (www.9jakitchen.com) to be able to place an order. The same can be done before checkout and payment.

There are a few advantages of signing up:
    a. The previous delivery address used will be saved.
    b. There will be no request for an address on your next order.
    c. All your previous orders can be tracked.
    d. Making a reorder will be very easy for you.
    e. There will be room for gifts and vouchers when you are registered with us.
There are many more benefits, all you need to do is register with us and discover them!

Please check if you have the latest version of the App downloaded. Need more help? Contact us here

If you have an existing account with us but cannot remember your password, click on Login at the top of the page. Then click on Forgot Password? Fill out your email address and a password recovery link will be sent to you by email.

Well because we care about you, we will always hate to see you go! You can leave your account on hold instead of deactivating it. However, if you still wish to deactivate your account, please, contact our customer service here.

When you want to make an order, log in to the 9ja Kitchen App (9k) or the website then follow the below steps:
    i. Choose your preferred restaurant/vendor (You can search by name cuisine type dish name or by keyword).
    ii. Add your selected menu to the cart and proceed to checkout.
    iii. Select your delivery location or enter your delivery address
    iv. You can also start your order by clicking on ‘Order Now if your favourite restaurant or food pops up when browsing our app or website.
    v. Select your payment method. Enter the correct phone number to help us contact you regarding your order if needed.
Since it is all about comfort through food, all you need to do is to relax and we shall deliver your order to your doorstep. If you require assistance while placing an order or to place an order, please, call our Order Line - 07025555569. Operating Hours: Mon-Fri 9:00am-9:00pm; Saturday - Sunday 10:00am- 5:00pm; Public Holidays 10:00am-5pm.

You can order several dishes from the same restaurant, however, because we are dealing with food, you are expected to finish your order with a particular restaurant before you place an order from another restaurant.
Be reminded that you will have to pay delivery fees for each order. If you require assistance while placing an order or to place an order, please, call our Order Line - 07025555569. Operating Hours: Mon-Fri 9:00am-9:00pm; Saturday - Sunday 10:00am- 5:00pm; Public Holidays 10:00am-5pm.

There is a possibility that your area is not covered by the restaurant you are ordering from. 
9ja Kitchen is constantly working to add more locations/vendors to its network. You can use your location to browse for available restaurants within your area.

9ja Kitchen is expanding and we hope to cooperate with restaurants and retailers near you soon! Please feel free to suggest your favourite vendors near you that you would like to see on 9jaKitchen by following these steps:
    i. Open the 9ja Kitchen application
    ii. Go to Restaurants  to see the list of vendors in your area
    iii. Click on RECOMMEND A VENDOR.
    iv. Complete the fields then
    v. Click on RECOMMEND

Provided the restaurant, caterer, baker, or the chef you are ordering from accepts to provide the required quantity, you are free to order the quantities you wish or want. If you need additional assistance while placing an order or to place an order, please, call our Order Line - 07025555569. Operating Hours: Mon-Fri 9:00am-9:00pm; Saturday - Sunday 10:00am-5:00pm; Public Holidays 10:00am-5pm.

We do have pre-orders available for all orders. During checkout, select the date and time you want the order delivered.
Once you confirm your order it will be delivered on the planned date. However, the delivery depends on the availability of the particular menu of the said date. If the menu is unavailable, the provider will notify you beforehand.
If you require assistance while placing an order or to place an order, please, call our Order Line - 07025555569.
Operating Hours: Mon-Fri 9:00am-9:00pm; Saturday - Sunday 10:00am-5:00pm; Public Holidays 10:00am-5pm.

The minimum order value is the responsibility of the vendors on the 9ja Kitchen App or our website. When you click to shop on any vendor's profile, if there is a minimum order, it will be on display. If you require assistance while placing an order or to place an order, please, call our Order Line - 07025555569.
Operating Hours: Mon-Fri 9:00am-9:00pm; Saturday - Sunday 10:00am- 5:00pm; Public Holidays 10:00am-5pm.

A normal considerate fee is charged for delivery services. However, a vendor might decide to charge no fee for delivery. You can easily check the delivery charge for each restaurant whilst browsing our platform. The delivery fee (if any) is specified on the Review Order page.

The answer is yes. When the order you made is not something a single delivery driver can handle there will be a surge fee added to the order you made. The surge fee is the delivery fee for another delivery driver helping to bring the order to your doorstep.

Delivery time varies from restaurant to restaurant. It also depends on your delivery address. You can see the estimated delivery time for each restaurant in your area on the 9ja Kitchen App or website

Our delivery hours are from 9:00 AM to 8:00 PM for most restaurants while for some selected restaurants it is from 9:00 AM to 9:00 PM.

Yes if the location is currently covered by 9ja Kitchen. We will deliver from any restaurant listed on the search results for your location. We recommend enabling your GPS location finder and letting the app auto-detect your location.

If you have a 9ja Kitchen voucher you can use it on the 9ja Kitchen platform. Simply input your voucher code at checkout and click on Apply Still not able to use your voucher code? Please, contact us here.
If you require assistance while placing an order or to place an order, please, call our Order Line - 07025555569. Operating Hours: Mon-Fri 9:00am-9:00pm; Saturday - Sunday 10:00am- 5:00pm; Public Holidays 10:00am-5pm.

9ja Kitchen offers many discounts at restaurants. If you want to view them all have a look at: Restaurants with special offers.

You can pay for your 9ja Kitchen orders via Cash on Delivery or with your bank card. Kindly select your preferred payment method at checkout.

You can dine in and pick up at any restaurant that offers the options by selecting reservation or pickup when placing your order. If you require assistance while placing an order or to place an order, please, call our Order Line - 07025555569. Operating Hours: Mon-Fri 9:00 am-9:00 pm; Saturday - Sunday 10:00 am- 5:00 pm; Public Holidays 10:00 am-5 pm.

Yes! Simply open the Orders section on your 9ja Kitchen account and select an order from your recent orders and click on Reorder.

Tracking your order is very simple follow the steps below:
     i. Click on Orders on the 9ja Kitchen App
     ii. Select the order you would like to track
     iii. Click on the order to see the progress of your order
Also, note that 9ja Kitchen will send you a Push Notification (PN) on the step-by-step progress of your order. Please ensure that Push Notification is activated on your 9ja Kitchen App.

We constantly work with our partners to ensure the best possible delivery time for your order. In some unforeseen scenarios like weather traffic etc there may be an unexpected delay. However, we work towards ensuring that such occurrences are reduced. You can track your order live on our App and if your order has been picked up then rest assured that the Driver is on his way and you can also contact him directly. However, if your order is delayed more than 15 minutes and not yet picked up by the rider please contact us here. On the delivery tracking page when we exceed the timelines we also show an option to confirm delivery. In case you still haven't received your order by then please do inform us of the option there and our team will investigate the cause of the delay and reach out to you at the earliest.

Have you placed an order through the 9ja Kitchen application before? We invite you to check that your notifications are enabled to do so:
     i. Open the 9ja Kitchen application
     ii. Click on setting
     iii. Then click on Push notifications 4 Activate notifications by clicking on Allow notifications.
Please note that after your order is confirmed you will also automatically receive a confirmation email on your email address mentioned on your account. If this is not the case we invite you to check if the confirmation email is not in your spam or junk mail.

Yes in some exceptional cases, you can edit your order only before it's accepted by the restaurant. If you need help to edit an order which is still not accepted by the restaurant. Please contact us here.

If you'd like to add more items to your order simply place a new order for the desired item.

Your address and phone number can only be changed before successfully placing an order. Please note that the new address should be a location covered by the restaurant. No change can be made after order placement.
If you need to change the phone number associated with your account for a future order please contact us via email (support@9jakitchen.com) or live chat and our customer service will take care of it.

Your can only cancel your order when it is yet to be confirmed or if the order has not been accepted by the vendor.
If the order has already been accepted by the vendor or picked up by the delivery agent you are no longer able to cancel. Kindly note that you will be charged the full value of the order if you still want to go ahead with the cancellation.

You'll be charged the total amount of your food if: the delivery agent reaches the delivery area and you are unreachable If our delivery agent is unable to deliver your order due to the wrong location or address.

If your order was cancelled before it was accepted by the vendor or assigned to a delivery agent your refund will be processed into your bank card/account.
It may take up to 3 - 7 business days for your bank to credit the refund amount to your account.

We apologise for this experience kindly contact us via Livechat for resolution.

We at 9ja Kitchen have many checks and controls in place to ensure such occurrences are minimal. However, we are sure you understand that the preparation of orders is the responsibility of the vendor and we take this feedback very seriously and take necessary actions whenever we hear of incomplete or incorrect orders.
We recommend you also share your valuable feedback about the restaurant on our 9ja Kitchen App so that other customers are aware and also proceed with caution with this vendor plus your ratings help us control the sellers better.
Kindly contact us via LiveChat or email (support@9jakitchen.com). Realistically we may not be able to replace the order but will try to get a compensation/refund from the Vendor.

We at 9ja Kitchen have many checks and controls in place to ensure such occurrences are minimal. However, we are sure you understand that the preparation of orders is the responsibility of the vendor and we take this feedback very seriously and take necessary actions whenever we hear of incomplete or incorrect orders. We recommend you also share your valuable feedback about the restaurant on our 9ja Kitchen App so that other customers are aware and also proceed with caution with this vendor plus your ratings help us control the sellers better. Kindly contact us via LiveChat or email (support@9jakitchen.com). Realistically we may not be able to replace the order but will try to get a compensation/refund from the Vendor.

We're so sorry to hear that! Our drivers do their best to get your order out as quickly as possible. However, it happens that the restaurants are loaded with a large number of orders or that the deliverers are stuck in traffic jams - which sometimes causes considerable delays that require our intervention by cancelling the order to our great regret. Please contact our customer service via Chat directly through the platform or app or send us an email at support@9jakitchen.com Please note that 9ja Kitchen will first try to contact you by phone to notify you of the cancellation or the rider's arrival. If you do not answer you will receive a cancellation email. For this reason, it is important to enter a phone number where you can be reached and a correct email address.

We're so sorry to hear that! If your order was delivered but is incorrect the quickest way to get help is by reporting the issue to our customer service via Chat directly through the platform or app or sending us an email at (support@9jakitchen.com) Missing Utensils or Condiments We're so sorry to hear that! Restaurants do their best however it happens that the restaurants are loaded with a large number of orders which sometimes causes errors. Please contact our customer service via Chat directly through the platform or app or send us an email at (support@9jakitchen.com).

Our partner stores and delivery companies do their best to pack and deliver your orders in the best possible condition and a secure manner!
However, if you receive a damaged order we invite you to contact our customer service by email at (support@9jakitchen.com) or live chat and specify the code of your order or the phone number of your 9ja Kitchen account. Remember to take a picture of the order you received with its receipt and include it in your email.

We are sorry to learn that you had an unpleasant experience with one of our 9ja Kitchen delivery agents.
We conduct regular training to guarantee the professionalism of our agents. We invite you to contact our customer service by email at (support@9jakitchen.com) Action will be taken to ensure there is no repeat of the same.

9ja Kitchen uses a notification system to allow you to evaluate your order and its delivery. You can rate both recent and previously placed orders by following the simple steps below:
   i. Open your 9ja Kitchen App
   ii. Go to My Orders
   iii. Click on the order you'd like to rate
   iv. Scroll down and click on Rate Vendor
   v. Click on Next
   vi. Rate the Rider and Submit
Feel free to leave comments as well to help other 9ja Kitchen customers make their choice among all the partner stores available on our platform.   

The change of the payment method can only be done when placing your order on the app or our website.
Choose your preferred payment method between online payment or cash on delivery
i. Once you choose your products you can ADD them To CART. Then you can view the order to proceed to check out where you can change the payment method before placing your order by clicking on Payment.
ii. Choose your preferred payment method between online payment by credit card or cash on delivery
iii. Check the information and click on PLACE ORDER. Note: Payment method cannot be changed after the order has been successfully placed.

We do not encourage customers to tip the delivery agents although we can’t stop you from being you. Tipping is never mandatory it's entirely up to you. You can tip to thank your delivery agent for delivering your order. You can only tip your delivery agent in cash when they deliver your order. The delivery drivers keep 100% of the tips you give them.

This could have happened because:
i. You attempted to pay via Debit/Credit Card but wrongly entered the Security PIN / Name / Expiry date or your card is not activated for online transactions by your bank.
ii. You have not registered/activated your bank's 3D Secure system.
iii. You have insufficient funds/credit.
iv. If any amount was debited from your mobile money/bank account please Chat With Us and provide us with the details of the transaction.
Please note:
9ja Kitchen will never ask you for your password, PIN, CVV, or full card details over the phone or via email.

9ja Kitchen is committed to using the best commercially available technology and procedures to protect the security of your online transactions. You control your transactions using 2 steps: A strong 9ja Kitchen password and a one-time verification code sent by your bank to your registered phone number.

Yes, if you have received a voucher code. No, if you don't have a voucher code simply select your preferred method and click on Place Order.

We regret to hear this kindly contact us via LiveChat or email (support@9jakitchen.com) to track your order.

We are constantly expanding and welcome new vendors every time. For how to sell on 9ja Kitchen please click here.

9ja Kitchen will never ask you to transfer to a delivery agent before the arrival of your order. The only prepayment method we have is the 9ja Kitchen Pay Now, an option on the Place Order page while placing your order. Do not make the transfer pay to your delivery agent on arrival via cash or POS.

For OTP not received Kindly click on resend-OTP or contact your bank if the issue persists. You can also double-check that the phone number at hand is the number registered to your bank account

If you need to change the phone number associated with your account please contact us via email (support@9jakitchen.com) or live chat and our customer service will take care of it.

Kindly check to see that all the necessary fields have been filled as expected if issues persist please contact us here.

A service fee is a charge for a specific service provided by 9jaKitchen.com. It is an additional cost on top of the base price for the service rendered. The service fee will be visible on the price breakdown at checkout before the ‘Proceed to Payment’ button on our website or app. The size of the service fee can vary widely depending on the total cost of your order. It is calculated as a percentage of your bill. At 9jaKitchen.com, we acknowledge that the service fee increases as the order total increases, so we have set a maximum limit on the service fee to ensure it does not become overly high.

Why do we charge this?

9jaKitchen.com charges service fees to cover the costs of providing its services. To deliver food to you anytime, anywhere, and, under any weather condition could sound easy but there is a cost attached to it. At 9jaKitchen we ensure that we deliver comfort to your doorstep through food.  The service fees help offset expenses such as cover technology costs, transaction processing fees administrative costs, operational overhead, maintenance, and customer support. It's a way to ensure we can continue delivering high-quality services to our customers.

We are genuinely grateful for your patronage; we look forward to improving our delivery standard as we strive to become a household name for African/Nigerian cuisine anywhere in the world you can find a Nigerian or African.  

If you have any questions about our service fee, please, do not hesitate to contact us.

9jaKitchen – We bring you comfort through food.